Amazon is known to have disrupted numerous industries, starting with books way back in 1994. The latest vertical to feel the squeeze is retail, and specifically the grocery industry. This has become even more pressing given reports of Amazon planning 3,000 new Amazon Go stores by 2021. What does this mean for the future of…

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The supermarket of the future is set to be an exciting, radically different experience to the supermarket we go to today. In fact, the face of supermarket shopping is changing right in front of our eyes. But wait, you say, isn’t everything supposed to be online? Surely online shopping is the way of the future,…

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In the world of retail, experience is everything. With so many sellers and relatively homogenous product mix, it’s very much the experience that’s offered to customers that turns out to be the differentiating factor. Experience is something that is made up of many touchpoints. It starts outside the store, continues as people make their way…

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